Passenger Information

Frequently Asked Questions

General Requirements

Passengers must present a valid ticket and an original government-issued identification document or passport at check-in. Where applicable, valid visas, transit permits, and health documentation must also be provided. Passengers are advised to arrive at the airport within the recommended check-in time to complete security, immigration, and boarding procedures.

Requirements for the Transportation of Minors

Minors traveling alone or with accompanying adults must meet specific documentation requirements, including proof of age and parental or legal guardian consent. Unaccompanied minors may be required to use the airline’s designated service, subject to age restrictions, route availability, and applicable service fees.

Transportation of Passengers with Disabilities or Medical Conditions

Passengers with disabilities or medical conditions are encouraged to notify the airline in advance to ensure appropriate assistance and accommodations. Certain conditions may require medical clearance or a fitness-to-fly certificate. The airline strives to provide safe, dignified, and accessible travel in accordance with applicable regulations.

Medical Requirements for Transporting Children

Infants and children must be medically fit to travel by air. In certain cases, such as newborns or children with existing health conditions, a medical certificate may be required. Parents or guardians are responsible for carrying all necessary medical documents, medications, and supplies during the journey.

Passenger Responsibility

Passengers are responsible for complying with airline policies, safety instructions, and applicable laws throughout their journey. This includes adherence to baggage regulations, security requirements, and onboard conduct standards. Passengers must ensure that all travel documents and personal details are accurate and valid at the time of travel.

Airline Responsibility in Case of Flight Status Change

In the event of a flight delay, cancellation, or schedule change, the airline will make reasonable efforts to inform passengers in a timely manner. Assistance may include rebooking, refunds, or other support in accordance with the airline’s conditions of carriage and applicable aviation regulations.

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